Return Policy
All returns will receive store credit as we do not offer refunds.
IN STORE:
Returns are accepted within 14 days of purchase.
All items must be returned to us in the condition they were received. Items must be returned unworn, unwashed and odor free. Shoes must be returned with their original shoebox.
We reserve the right to refuse a return if the above mentioned conditions are not met.
The following items are final sale and cannot be returned:
- Sale items
- Items purchased with a discount/promotional code
- Jewelry
- Hats
- Sunglasses
- Hair Accessories
- Bodysuits
- Bralettes/ Intimates/ Lingerie
ONLINE
Returns are accepted within 14 days of receipt. We will use the delivery date from the USPS tracking link provided at the time of shipment. If you need to return an item, please note, return shipping fees are the responsibility of the customer.
All items must be returned to us in the condition they were received. Items must be returned unworn, unwashed and odor free. Shoes must be returned with their original shoebox. Please pack the shoebox inside another box as the original shoebox must be returned undamaged.
We reserve the right to refuse a return if the above mentioned conditions are not met.
The following items are final sale and cannot be returned:
- Sale items
- Items purchased with a discount/promotional code
- Jewelry
- Hats
- Sunglasses
- Hair Accessories
- Bodysuits
- Bralettes/ Intimates/ Lingerie
ALL RETURNS MUST BE PROCESSED AS FOLLOWS:
Mail your return to: "ATTN: RETURN at Curly Girl Boutique, 5525 Queen Ave S, Minneapolis, MN 55410"
Please allow 5 business days for us to process your return. When your return is complete, we will email you a confirmation that store credit has been issued.
Since our inventory is ever changing, we cannot guarantee exchanges. BUT, you can place another order for the item(s) or size(s) you need with your store credit if the item is available. We'll always email you when your return has been processed and your store credit has been issued so you can use it right away.
Please understand that if you do not follow the return process as set forth by Curly Girl Boutique, then we cannot issue store credit.
Lost or Stolen Packages
Curly Girl Boutique is not responsible for lost or stolen packages. Once your tracking notification has been sent and the package has been picked up from our store, all issues with shipping fall on the carrier. The carrier will generally determine if your order can be left in a safe/secure place at your delivery address. If you believe your package may have been lost or stolen, please contact your local USPS to resolve the problem, or visit this web address for more ways to fix this issue: https://www.usps.com/help/missing-mail.htm
Damaged Goods
Upon receiving your package, please check that it is free of damages! If it is, please email a picture of the damage to info@curlygirlboutique.com. In the subject line of your email, please put "Damaged."After the damage is reviewed, we will email you a prepaid return label and information regarding store credit. Once you've received the label, please send back the damaged item within 7 days.
As a small business, we cannot offer refunds or credit after an item has been worn or washed. After the item has been worn, Curly Girl Boutique is not liable for any damage that occurs. Please read and carefully follow all washing direction on the clothing tags.
For additional questions about returns or questions referring to your order, please email info@curlygirlboutique.com.